Reference

hoki99 Privacy Policy for Your Account

The hoki99 Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS.

Clear data purposesWallet record contextAccount access requestsCookie choices
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hoki99 hoki99 Privacy Policy for Your Account
HELP WITH PRIVACY

Privacy Questions From Your Account Path

A clear support path helps you resolve Privacy Policy questions without repeating your account story.

Account data request Ask us what account details we hold by using the support path beside your login area. Include your registered contact detail so we can check identity before responding.
Wallet record check For a DANA, OVO, GoPay or QRIS question, attach the payment receipt reference and status shown in your account. We compare that record without requesting your wallet password.
Correction route If your phone number, email address or verification detail needs correction, tell us which field is wrong and why. We may request an account step to confirm the change.
DATA HANDLING

Data Handling From Login to Lobby

We apply the Privacy Policy at each practical account point, from the first login through wallet status and lobby access.

Account details

We use your registration details to create and protect access, respond to account questions and connect verification with the correct account. We do not need wallet passwords to confirm a payment record.

Device behaviour

Your browser, device type, session time and basic connection details can be logged when you sign in. This helps us identify unusual access and investigate why a mobile session did not continue.

Cookies

Cookies can keep your session connected and remember practical choices. You can manage cookie permissions in your browser, although restricting them may interrupt account access or return you to login.

Payment references

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we retain status and reference details needed to match an account action with its receipt.

Retention period

We keep records only for the period needed for the purpose described in this Privacy Policy, account security, support resolution or applicable legal duties, then remove or restrict them when appropriate.

Requesting changes

You can ask about access, correction, deletion or processing limits through our support route. Include your registered contact detail and request type so we can verify ownership before making a change.

Privacy Policy Answers for hoki99 Accounts

These Privacy Policy answers address the account and wallet questions you are most likely to have before opening access. They explain what we collect, how you can request action, and why a verification step may be needed. If your question concerns a record not listed here, use the support path and mention the relevant account step or payment reference.

It covers registration details, verification data, device and browser logs, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

We record the reference and payment status to match your account action with the receipt, investigate a stalled wallet status and answer support questions. We do not ask for your wallet password.

Use the support path beside your account area and state that you want a data access request. Include your registered email or phone detail so we can verify ownership before responding.

Yes, you can ask us to correct an inaccurate phone number, email address or verification detail. Tell us which field needs changing, and we may request an account confirmation step.

Yes. Cookies may maintain your login session and remember selected settings on a phone or desktop browser. Browser controls can restrict them, but account access may then return to login.

We retain each category for the period needed for its stated purpose, account security, support resolution or applicable legal duties. We then remove or restrict it when the purpose ends.

You may ask for deletion or processing limits through support. The request is assessed against the Privacy Policy, account security needs and legal duties, and access depends on local law.

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